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Frequently Asked Questions
Monday – Saturday: 10:00 AM – 5:30 PM
Sunday: We are CLOSED on Sundays.
We are always available for a personal appointment after hours. Please call us at 757-486-6600 to arrange a time.
We are a large direct importer and travel the world to buy our rugs. We sell most nationally known brands as well as rugs from almost all the rug weaving countries of the world. We also offer custom made rugs.
Please contact us if we can help you further, 757-486-6600.
We are always looking for old, antique and semi-antique rugs in any condition. As well as Persian rugs, silk rugs and tapestries.
Absolutely, yes we can make a custom rug to most any specification. As a direct importer we are able to accommodate orders for rugs in special sizes, colors, patterns and designs. Contrary to belief a custom rug is not necessarily more expensive than one purchased off the showroom floor. Production time varies and we will give you an estimated completion when you place your order.
Rugs that were first taken on approval and then purchased may be returned for a full store credit only within 3 days.
Rugs purchased outright (not taken on approval) can be returned for a full refund within 10 days.
All special orders are non-refundable.
All clearance rugs are final sale only and are not eligible for return or store credit.
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We also offer Gift Certificates. Call us today to buy a gift that will “floor” someone.
Yes, please refer to Pick Up and Delivery page for more details.
Yes we can appraise your rug. We are certified by the Oriental Rug Retailers of America (ORRA). We are also nationally recognized by the major insurance companies
All Oriental rugs are original works of art. There are many factors that go into determining its retail replacement value. Namely age, condition, country of origin, quality and knotting. Establishing a value is as much an art as a science but as a certified appraiser by the Oriental Rug Retailers of America (ORRA), we are qualified to appraise your rug competently.
Valuable Oriental rugs are often covered by the fine arts portion of a homeowner’s policy, and as a knowledgeable dealer we will be able to help guide you through the questions related to this issue. Normally, you need an individual line item on your policy specifying the type, size and value or your rugs.
Just counting the knots per square inch (kpsi) alone normally does not give a true indication of the quality of an Oriental rug. One needs to know the type, the village or the tribe that the rug comes from. Each country of origin has a traditional knot count specific to that area...
In olden times and still today, vegetable dyes are used to dye the yarns that are used in rug making. But vegetable dyes are limited in the colors and intensity of color they produce so therefore chemicals dyes were developed. In the early 1900’s when the first chemical dyes were created, they were too acidic and over time did damage to the yarns. However, today chemical dyes are ph balanced and are no longer harmful to the yarns of a rug.,,,
Generally, yes. Silk is the strongest natural fiber and can handle normal wear. The only precaution that should be taken is not to water wash a silk rug but have it professionally dry cleaned only.
We recommend that you use the appropriate pad for your floor and rug type. The proper padding extends the life of the rug, prevents slipping and sliding, helps cushion the impact of foot traffic and makes vacuuming easier. We also carry a special pad for use over wall to wall carpet that prevents buckling, creeping and movement of your rug.
To insure even wear and depending upon the amount of traffic it is a good idea to rotate your rugs on a yearly basis.
Generally, yes. We recommend a vacuum that has a beater bar. Regular vacuuming between cleanings will help prolong the life and beauty of your rug. Try not to get the fringes caught in your vacuum cleaner and remember that a hand made Oriental rug is a work of art and care should be taken in all phases of cleaning and maintenance.
If a rug is to be stored for a long period of time, you can use a sheet, cloth or a plastic bag for wrapping. It is a good idea to store your rugs rolled up and not folded. You can also use some Para dichlorobenzene crystals, which may have to be renewed every few months.
DO NOT store rugs in a humid, damp, warm or poorly ventilated room.
DO store your rugs in an air conditioned space.
Moths can cause extensive damage to Oriental rugs. Not only do moths eat the pile but they also eat the knots on the back of a rug. Moths are especially attracted to areas such as those under furniture that remain relatively undisturbed. ...
If cared for properly, a fine Oriental rug can last many generations. A professional washing will bring out the richness of color and softness of the wool and will help preserve your rugs beauty and value. Fine dust that is tracked into your home gets trapped into the bottom of the pile of the rug and acts as an abrasive file to the wool which causes wear and damage. Regular cleaning removes the fine dust. Depending on the amount of foot traffic we recommend periodic cleaning of every 3-5 years.
Use a trusted professional Oriental rug cleaner to have your rug cleaned. Our facilities are here to serve you.
If you have an occasional minor spill there are things you can try at home.