"Mark Gonsenhauser's Rug & Carpet Superstore is an unbelievable find! It was a pleasure having my rugs cleaned and repaired here. Rhonda her sister Wanda and Alex are exceptional , knowledgeable passionate about what they do and extremely nice. I have never seen so many beautiful Oriental rugs in one place. What a wonderful tour I was given they have an incredible Oriental Rug cleaning and repair shop as well. They take care of you as a customer and want you happy and coming back. I give them a 10 Star plus!!"

"Another successful rug purchase for us from Mark Gonsenhauser’s. We’ve been buying from them since coming to this area 12 years ago. They make it really easy to get the right rug. Their “take it home and try it" policy has worked in the past but, just this time, we had them deliver several rugs to try in our house. We worked with their in-house designers to narrow the selection. They were very helpful, especially with color choices. A few days later they came with two very well-mannered delivery guys to help make the final choices. Once we picked the best rugs, these amazingly strong guys placed the pad and rug under our furniture. Perfect service from everyone involved. Thanks for the help in selecting another great rug!"

"I had a great experience at Mark Gonsenhauser’s Rug and Carpet! Christian spent all the time I needed helping me find rugs for our new home - with the best completed look and my personal tastes in mind. I was also allowed to take several choices home so I could make more informed decisions. He went far above and beyond to help me find what I was looking for. I had to make an hour’s drive to get to the store, but it’s been well worth it! I would highly recommend them!"

"I had 7 rugs to be cleaned before I moved in to our new home. Rhonda was great, she gave me estimates on the cleanings and scheduled the pick up and delivery. The guys that picked up and delivered were very professional and knowledgeable about rugs. Best of all, I was able to get them delivered before our furniture arrived and they look brand new!"

"Excellent experience working with Mark Gonsenhauser's team! They helped me select several rug options and brought out multiple sizes to ensure we had the right size and look I was trying to achieve. They guys carefully handled my furniture and placed my rugs with pads perfectly. I highly recommend working with them!"

"This review is for the rug cleaning, storage and repair department. We had a fire in our home that required cleaning, repair, storage and extensive coordination with restoration companies and our insurance company. Mark Gonsenhauser's staff handled every aspect from beginning to end with kindness, professionalism, grace and unlimited attention to detail. They cared for over 30 rugs, many priceless and irreplaceable hand knotted wool and silk Nain and Qum Persian rugs.Mark Gonsenhauser's has our absolute highest recommendation for any rug services required. They treated us like family from day one and was a blessing during our ten month renovation."

"I had some of my Oriental rugs cleaned and repaired and I could not be happier! They did an outstanding job. It's hard to find that kind of service these days."

"Dear Mark, A big THANKS to you and your staff for "saving" my rug! After cleaning and stain removal the colors were more vibrant and it smelled so fresh and clean."

"This is the only rug store you will ever need to visit. Endless choices of high quality rugs & carpets that you won't find anywhere else in Hampton Roads!"

"Selection is outstanding and the staff is knowledgeable and so easy to work with. No high pressure sales - they let you browse at your leisure."

"Amazing selection and excellent service. The options are endless, but Heather worked with us to make excellent suggestions. Highly recommend."

"Christian Christian Christian!! This lovely gentleman knows his rugs!! I walked in, showed him a picture or two, he sketched size options (I am visual at times), then went exactly to where I needed. I mean to be in a store that size with so many options could be daunting. NOPE not if you have Christian! Watching him process, use his internal catalog then go to the precise location was nothing but amazing! I absolutely appreciate him, his input and his expertise. You need a good rug...CALL CHRISTIAN!!"