Our Services


Mark Gonsenhauser’s Rug and Carpet Superstore is more than a showroom for one of the largest selections of rugs in Virginia. Our services offer a full menu of rug and carpet-related resources guaranteed to keep your rug looking its best.

Whether you have purchased a rug from us in the past, plan to buy from us, or have a rug that’s been handed down from generation to generation, we will care for it as if it were our own. We invite you to explore the many services performed by our professional and friendly
staff here in our Virginia Beach rug store.

 

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    • Accessories: We sell many accessories needed for rugs and carpet,  such as rods for stair runners and rods for hanging a rug on the wall. We also sell moth spray and our famous spot cleaner.
    • Appraisals of your Rug: Mark Gonsenhauser is the only Certified rug appraiser in Hampton Roads. So if you want to know how much your rug is worth, we are uniquely qualified to
      perform an appraisal so you know your rugs value, or for insurance purposes.

  • Certificate of Authenticity: When you purchase a new rug from us, upon request, we are happy to provide you with a certificate of authenticity which states the origin, make, and full description of your hand made rug.
  • Custom Designed Rugs: Your colors, your design, your size, made just for you!
  • ebay ecommerce Store: We are a long time seller on the world famous e-commerce site ebay.
  • Gift Certificates: Give a gift that will “floor” someone! Call us today to buy a gift certificate.
  • In Home Consultation: Complimentary service where we visit your home to better understand your needs regarding the proper rug size and color to complement your current decor.
  • Installation of Carpet, Stair Runners, Rugs: Let us properly install your new carpet or stair runners. We work professionally and efficiently, so your daily routine is not greatly interrupted.
  • Pick Up and Delivery: If you are unable to bring in your rug for an appraisal or cleaning, we will gladly arrange a pick up and delivery for you! Your rug is always in good hands with us and is fully insured.
  • Rug Cleaning: If high foot traffic has left your living room or den rug looking less vibrant, our cleaning services will restore it to its original brilliance. The cleaning products we use are completely safe and will not damage the delicate fibers of your rug.
  • Rug Pads: Good quality padding protects your rug, especially in high traffic areas, and will help extend the life of your rug. We carry all types of rug pads for all types of flooring surfaces.
  • Rug Repair: We will restore and repair any loose threads, worn pile, and other imperfections brought on by time, damage, wear, accidents and pets. All repairs are done carefully by hand on site by our professional artisans, so you are guaranteed our repairs will make your rug look like new.
  • Rugs On Approval (In Home Trial): Try before you buy! We allow a 3-day in-home trial for you to try the rug in your room, in your lighting, and with your current decor.
  • Rug Storage: Are you remodeling your home? Changing your decor and don’t want to let your old rugs go? If so, our rug storage service may be just the solution. We offer safe and secure rug storage for your fine Orientals. 
  • We Buy Old Rugs: Do you have a special Oriental rug that you no longer need? Do you have an Oriental rug that is old, dirty, and maybe worn out? Don’t throw it out! We might buy it from you with cash!

Please contact us today to learn more about the many quality rug and carpet services that we provide.

Service Area

We proudly serve all the Hampton Roads cities including; Virginia Beach, Norfolk,  Portsmouth, Chesapeake, Suffolk, Hampton, Newport News, and the Williamsburg area. We also serve northeastern North Carolina and the southern end of the Eastern Shore of Virginia.